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English (US)Transparent Refund Policy
Clear, fair, and customer-focused refund guidelines — ensuring your peace of mind with DigiWS digital products and services.
Last Updated: July 14, 2026
Welcome to DigiWS
We sell premium digital products including PHP Scripts, Source Code, Website Templates, Plugins, Themes, Digital Assets, Software, and related Web Services.
Because digital products can be downloaded, copied, stored, and reproduced immediately after delivery, all purchases are considered final once the product has been successfully delivered or accessed.
Acknowledgment: By placing an order on DigiWS, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Digital Product Policy
All products sold by DigiWS are digital in nature. No physical item is shipped. Once a product has been successfully delivered, downloaded, accessed, or a license key has been issued, ownership of the downloadable files has been transferred to the customer for licensed use, making the purchase generally non-refundable except in the limited circumstances described below.
2. Eligible Refund Cases
A refund may be considered only after verification by DigiWS and only in one of the following situations:
- Product Not Delivered: Payment successful but DigiWS failed to provide access within 10 business days.
- Corrupted or Missing Files: Downloaded product is unusable, and we cannot provide a replacement within 10 business days.
- Critical Technical Defects: A verified critical defect prevents primary advertised functionality.
Before approval: DigiWS must be given reasonable opportunity to investigate and attempt a repair or replacement.
4. Custom Features & Development
The purchase price covers only the product exactly as described. The following are not included unless explicitly stated:
Custom Feature Development, Additional Modules, Design Changes, UI/UX Modifications, Admin Panel Changes, API/Payment/WhatsApp/SMS Integrations, Mobile Apps, AI Features, ERP/CRM, or Database Changes.
Refusal or inability to provide custom development is not a valid reason for cancellation or refund.
6. Technical Support Before Refund
Customers must allow DigiWS sufficient opportunity to investigate issues. You may be asked to provide: Order ID, Error Screenshots, Hosting Info, PHP Version, and Temporary FTP/cPanel access. Failure to cooperate may result in rejection of the refund request.
3. Refunds Will NOT Be Granted
Refund requests will not be approved for any of the following reasons:
- Product has been downloaded or accessed.
- A license key was generated or activated.
- You changed your mind or purchased accidentally.
- You no longer need the product.
- You expected unadvertised features or free customization.
- You dislike the design, interface, or workflow.
- Your project (or client's project) was cancelled.
- Incompatibilities with your server/hosting outside published requirements.
- You or a 3rd party modified the source code.
- You lost your files or failed to back them up.
- Purchased during a promotion and changed your decision.
5. Product Description Governs
Customers must review the Product Description, Features List, Demo, Screenshots, and System Requirements. Any feature not explicitly listed is outside the scope of the purchased product.
7 & 8. Deductions & Processing Time
Approved refunds are processed within 5–10 business days. DigiWS reserves the right to deduct Payment Gateway Fees, Transaction Charges, Currency Conversion Fees, and Applicable Taxes from the refund amount.
9. Fraud, Chargebacks & Liability
Fraud: Accounts involved in chargeback abuse, false claims, software piracy, or unauthorized resale will be permanently suspended.
Chargebacks: Filing a chargeback without allowing DigiWS to resolve the issue will result in immediate license revocation and account suspension.
Liability: DigiWS's total liability shall never exceed the original purchase price of the product.
How to Request a Refund
Email Support
Contact admin@digiws.com
Provide Details
Include Order ID, Product Name, and Error Logs.
Review & Resolution
Our team will review and respond promptly.
Need Technical Help?
Our support team is available 24/7 to help with any concerns. We aim to resolve technical issues before refunds are necessary.
Contact Support
